MISSION:  The Billing Department is dedicated to providing excellent customer service with the highest level of integrity, compliance and ethical values.

VISION:  The Billing Department's vision is to professionally take care of every customer in a proficient, accurate manner. 

The City of Freeport’s Billing & Customer Service Department provide customers with superior utility support services, maintain both water and wastewater support, as well as billing and account services.  

Our core values are integrity, accountability, teamwork, customer service, and continual improvement.  We will conduct ourselves in an honest, trustworthy, and ethical manner.  We will work together to provide quality customer service and use all available resources to meet the needs of our customers.


Mon. - Thurs. 8:00 am to 5:00 pm
Friday 8:00 am to 4:00 pm

Telephone: 850-835-2822

Pay by Phone Bill Payment System:  844-719-3088

FAX: 850-835-3137
Mailing Address 
112 Highway 20 West
Freeport, FL 32439

doxo_imageBilling Policies & Documents